Frequently Asked Questions (FAQ)

1. What is the smallest order Cap Capers does?
   
   One. We do single items. However there are some constraints on what can be done with small orders. You will need to contact us to discuss your requirements.
2. What is the largest quantity I can order?
   
   There are no limitations on quantity, however the cost can vary quite a lot on larger orders. Delivery time and logo size can make quite a difference. Please call the shop to discuss your requirements.
3. What format do you require my artwork?
   
   Unfortunately different processes require different formats. If you are making just a general enquiry send a low resolution image.
   For embroidery a JPG file or a faxed copy or a business card is sufficient.
   For screenprinting we require native file, i.e. the file in which the artwork was originally created (often a vector-based format).
4. What do I do if I don’t have artwork or I’m unsure what to put on my garments?
   
   A visit to our showroom is your next step. We can either draw something up immediately or have our design team create a personalized logo.
5. Can Cap Capers print on all their products?
   
   No, some are only suitable for embroidery.
   
   Polar fleece does not print well. Some of our more "whiz-bang" fabrics can only be printed with a single colour.
6. Can I have individual names embroidered on my garments?
   
   Yes. The cost for these is $5.50 each.
7. Can I get a large embroidery on the back of my garments?
   
   Yes. We need to see the design before we can quote. A design that big can vary quite a lot in cost.
8. Isn’t print cheaper than embroidery?
   
   Not necessarily. Many factors determine cost. If you’d like the cheapest option just ask.
9. How many colours can I have in my design?
   
   With embroidery you can have up to 9 colours without affecting the cost.
   
   For printing and more complicated embroidering, the number of colours will change the cost.
10. How do I know if my embroidery is 7000 stitches or less?
    
    Normal writing or a logo that is not all filled in is usually less than 7000. We'll attempt to provide example images here soon.
11. Do you deliver?
    
    Yes. We deliver anywhere in Australia.
    
    We use a local courier company for Melbourne deliveries. For the Eastern seaboard we use another freight company and for all other deliveries we use Australia Post.
12. How long will my order take?
    
    Most orders are processed within 3 weeks.
    
    Once we accept an order your design is processed by our design staff who prepare it for embroidery or print. You are then required to approve it. Orders are completed within a week of approval, provided that the garments are available. You will be notified if there is likely to be any delay.
13. I require my order quicker than that. Is that possible?
    
    You would need to contact us. Because of the individual nature of our work some orders can be done much quicker and some take longer.
14. You haven’t got what I need. Where do I go now?
    
    For logistical reasons we do not feature all our products on the website. Give us a call and we can see if we can help. We also custom make garments. Most custom made garments require a minimum of 50
15. What are your terms and payment arrangements?
    
    All internet orders must be paid for in advance. Our price estimates are just that – estimates. Once we have sighted you artwork and perhaps clarified other points with you we will give you a quote. You can then pay by credit card over the phone (or soon over our website), direct into our bank account or by cheque. As soon as payment has been received we will commence work.